Office Service Generalist at the Swedish Social Insurance Agency in Norrköping

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor each year. It is the taxpayers' money we manage. It is a significant responsibility. Therefore, we delve into every case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

We are looking for another employee for our Office Service unit in Norrköping. In addition to Norrköping, you will also be responsible for the offices in Linköping, Motala, and Västervik, which means some travel is required. Currently, there are nine people working in the team that serves both the Swedish Social Insurance Agency and the State Service Center.

Service, Support, and Administration

As an Office Service Generalist, you will have a varied job with many different tasks. The work involves informing, guiding, coordinating, and being responsible for the ongoing operations and overall management of the office. We serve the Swedish Social Insurance Agency and other affiliated authorities by managing rented premises, working with security issues, mail and goods handling, and IT (on-site support). Your tasks include relocations, removal, or establishment of IT workstations. The Office Service also handles communication equipment to varying extents.

The Office Service provides technical and user support on-site for the employees of the Swedish Social Insurance Agency and our external customers. Installation of workstations, troubleshooting, and fault rectification are included, as well as contacts with service partners. We are responsible for the administration of access cards and work with purchasing, orders, invoice management, office supplies, furnishing, cleaning, environmental issues, and workplace safety. Together with your team, you will plan and take responsibility for daily operations, both collectively and through independent decisions. To be successful in the role, you should also be able to see the big picture, identify needs, and come up with the best solutions. An important part of the job involves contributing to continuous improvements and development of the operations.

As an Office Service Generalist, you will handle confidential information, which places high demands on proper handling. Therefore, it is important that you have a high level of security awareness. Travel and heavy lifting are part of the job.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• has good collaboration skills, is service-oriented, and is good at building positive relationships
• has a systematic and meticulous work approach and the ability to see the big picture
• quickly understands problems and tasks and solves them in a relevant way
• has good communication skills, both verbally and in writing
• has good computer skills and knowledge of the Office suite
• has a driver's license for passenger cars.

It is an advantage if you

• have worked in a service profession where you have met customers in person
• act on your own initiative and take responsibility for achieving good results
• are stable and can maintain energy even in stressful situations
• have worked with case management systems
• have experience with fire safety and security
• have good experience working with on-site support in common IT environments.

We place great importance on your personal qualities.

Other

This is a permanent, full-time position, with start date to be agreed upon. A probationary period may be applicable. Travel is included in the position. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Swedish citizenship is required for this recruitment. Psychological tests may be used as part of the selection process. Place of employment: Norrköping.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Jenny Westerholm 010-114 45 92 (for questions about the position). HR Specialist: Jenny Boberg Asplund, [email protected] (mailto:[email protected]), 010-113 45 18 (for questions about the recruitment process). ST: Emil Kyndel, 010-111 50 38, Saco-S: Cecilia Silverson, 010-115 26 18, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by January 11, 2026. Please upload your diploma, grades, and certificates along with your application.

If you have protected personal information or do not have access to Bank ID, please call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.